Shooting Star Casino, Mahnomen and Bagley Are Open!
Health and Safety Updates
We are working in coordination with our White Earth tribal leadership, who continues to carefully monitor guidelines from state and federal resources. Currently our hours of operation are 24/7 in Mahnomen and 11 a.m. to 12 a.m. Sunday through Thursday and 11 a.m. to 2 a.m. Friday and Saturday in Bagley.
A smoking shelter has been set up outside the back entrance of the casino. Smoking is not permitted inside the casino, hotel, and restaurants to ensure the health and safety of our guests and team members at both Mahnomen and Bagley. Smoking is permitted outside while maintaining a physical distance of six feet.
The health and safety of our guests, staff and community is Shooting Star Casino’s top priority. Shooting Star Casino continues to follow stringent cleaning procedures. We pride ourselves on the cleanliness of our facilities and have increased the frequency of cleaning in public areas within our property. Our 24-hour cleaning staff spends hundreds of hours each week on our facilities, and we have dedicated additional personnel to sanitize all high-touch surfaces throughout public areas. We continue to provide additional sanitation stations across the casinos, hotel, restaurants and event center to promote handwashing and cleanliness. Our employees have been educated on Centers for Disease Control (CDC) recommendations to stop the spread of COVID-19 and all viruses. Masks are required when inside, as well as an ID to enter. Smoking is not allowed inside Shooting Star buildings, a smoking shelter is located outside the back entrance of the casino.
Thank you to everyone who has visited in the last few months. And if you haven’t been back, when you feel you’re ready to join us, our STAR team will be ready to welcome you back. We will do our part to make every effort to give you a fun, and safe, entertainment experience.
At Shooting Star, we pride ourselves on being a STAR in the community. We want to thank our guests and team for the overwhelming support and continued loyalty throughout this difficult time for all.
Continued updates will be available in the Community Newsroom on our website.
Thank you to our guests, team and community-
Scott Stevens, General Manager
– Team member questions, please contact Human Resources 218-936-2549 or your department.
CDC guidelines to help stop the spread of coronavirus
Refer to these resources for reliable information about COVID-19 as it becomes available:
UPDATES & FAQs
General Reopening Questions and Answers
Q: How are you keeping the property clean?
A: The health and safety of our guests and team members are always our top priority. We are taking rigorous sanitary and safety measures to safely welcome you back to Shooting Star Casino. Housekeeping will clean rooms with enhanced cleaning protocols after each guest checks out. Each operating department has its own customized set of procedures. For more details, please see our health and sanitation guidelines.
Q: How is physical distancing being addressed?
A: To resume operations in the safest way possible, we will re-open with limited venues, occupancy, and hours. We meet or exceed state and local health authority guidelines on proper physical distancing. We will offer reduced seating capacities in eating areas, slot machines are reconfigured, table games have removed chairs and the event spaces remain temporarily closed. Internally, our team will be using the same protocols in uniform areas, training classrooms, and any high-density areas.
Q: Will a photo ID be required to enter Shooting Star Casino?
A: Yes, a photo ID is required to enter, as part of the screening process. We will not allow anyone to enter without a photo ID. To be able to claim a jackpot a photo ID will also be needed.
Q: What precautions has Shooting Star undertaken during the closure?
A: Out of an abundance of caution amid the COVID-19 concern, we have adhered to all guidelines and directives given to us by the Centers for Disease Control (CDC), World Health Organization (WHO) and other government agencies, and have gone well beyond in an effort to keep our guests and team members safe. Cleaning efforts and health practices will continue putting your health first, even when guests are not present.
Q: How can you ensure the safety of guests?
A: Entrances will be monitored, and guests will be screened upon entering, including temperature checks and questions. Masks are required, and guests are asked to bring their own. If guests do not have a mask, Shooting Star will provide one. For the safety of our guests and our staff, STAR team members will always wear masks. Signs will guide you to always stay six feet from other guests. Hand sanitizing stations will be located throughout the property, and the STAR team will frequently clean and sanitize high-touch areas during operating hours.
Q: Do I have to wear a mask? What about when I’m drinking?
A: Masks are required, and guests are asked to bring their own. If guests do not have a mask, Shooting Star will provide one. STAR team members will wear masks for their safety and yours.
Q: Will I be able to smoke at the Casino?
A: Smoking will not be permitted inside the casino, hotel, and restaurants to ensure the health and safety of our guests and team members at both Mahnomen and Bagley. Smoking is permitted outside while maintaining a physical distance of six feet. A smoking shelter has been set up outside the back entrance of the casino.
Q: Can I bring my child or a minor to the casino with me?
A: We are now allowing kids in the hotel and restaurants. Children under 2 should not wear a mask. Children 2-4 may wear a mask if they choose to. Children 5 and over must wear a mask. Please keep in mind the pool is not open at this time.
Q: What food and beverage options are available?
A: Mino Wiisini will be open for to-go orders seven days a week 11 a.m. – 2 a.m. Smoke BBQ & Brew will be open Sunday-Thursday, 8 a.m.-9 p.m. and Friday-Saturday, 8 a.m.-11 p.m. Bar will be open seven days a week 11 a.m.-2 a.m. 2ONE8 will be closed; however, the dining room will be available for expanded dining seating. Traditions Buffet will be closed. Mustang Lounge will be open seven days a week, offering cocktail service on the casino floor. Regularly scheduled entertainment in Mustang Lounge will resume with limited seating to ensure physical distancing. Eagles Landing non-smoking bar will be open seven days a week by providing cocktail service.
Q: When will the hotel reopen?
A: Shooting Star Casino will reopen the hotel on June 19 with limited occupancy.
Q: What if I had a reservation during the COVID-19 closure?
A: Our valued guests will receive full refunds for any hotel reservations booked during our temporary closure. Reservations will be automatically canceled. Guests can expect a cancellation email. Any funds collected for room reservations will be reversed and should be returned to guests within the next seven to 10 business days.
Q: When will the RV Park reopen?
A: Shooting Star Casino will reopen the RV Park on June 19 with limited occupancy.
Q: When will bingo open?
A: Shooting Star Casino and the White Earth Tribal Council has decided to cancel Teleconference Bingo starting Friday, November 13 in an effort to slow the spread of coronavirus (COVID-19) in our area. Golden Eagle Bingo will remain closed at this time to protect you and our team members against the spread of coronavirus (COVID-19).
Q: What changes have been made to the gaming floor to keep guests safe?
A: Slot machines will be spaced to ensure physical distancing. There will be limited table games with appropriate space between players. Players are required to wear a mask and gloves, which will be provided.
Q: If one of my slot vouchers expired while you were closed, can I still use it?
A: We value our guests, and once operations resume, please bring any Shooting Star slot vouchers that expired during the temporary closure to a cashier to redeem when operations resume. A cashier will be happy to assist you.
Q: When will my offers resume?
A: During this first phase of reopening, we encourage our guests to call 800-453-STAR(7827) to ask about their offers.
Q: Where can I find information on canceled, postponed and rescheduled shows?
A: For canceled concerts, ticket holders received a refund to their original form of payment. For rescheduled concerts, ticket holders get the first chance to purchase tickets for the new date.
Q: When will live music and events resume?
A: Shooting Star is working with entertainment acts to determine the best time to reschedule a show. Live music will resume in the Mustang Lounge beginning June 19.
Q: Is the event center open?
A: In this first phase, the event center will remain closed. For any additional updates, subscribe to Shooting Star SMS text messages or email at [starcasino.com].
Q: When will the spa open?
A: In this first phase, the spa will remain closed. For any further updates, subscribe to Shooting Star SMS text messages or email at [starcasino.com].
Q: Is the pool open?
A: In this first phase, the pool will remain closed. For any further updates, subscribe to Shooting Star SMS text messages or email [starcasino.com].
Q: Will I be able to use my comps for rooms and promo money?
A: We aren’t honoring birthday promos, but we encourage you to call 218-936-6711 to talk to a guest service specialist to find out exactly which promos and Star Cash are loaded on your cards.
Q: With limited capacity, will you turn people away? I live hours away and would like to know if I should come or not.
A: Yes, unfortunately, we will need to turn some guests away to maintain the ability to physical distance. We recommend arriving early in the day or coming at less busy times. We will do our best to accommodate guests within the guidelines of the CDC, WHO, and other authorities.
Q: What if I have questions that have not been addressed above?
A: Please use our online contact us page for any additional questions. Or call 800-453-STAR (7827) if you would like to speak with someone for assistance.
As a way to stay informed throughout this challenging time during the temporary closure, we invite our team members to join us in this Team Members at Shooting Star Casino Facebook group.
Stay safe, take care. Together, we will get through this.
White Earth Nation supports the Native American tradition of giving back to the community through donations to local events and organizations. Shooting Star is proudly owned and successfully operated by the White Earth Nation.
Shooting Star Casino, Mahnomen and Bagley, is able to cash all guest’s US Treasury stimulus checks at no charge. Visit the cage to cash your check, ID is required.
White Earth Band Members only will be able to cash the COVID-19 Relief Fund check at Shooting Star Casino, Mahnomen and Bagley, at no charge.
For more information please visit www.whiteearth.com.
You’re par for the course with the 8th Annual Shooting Star Scholarship Golf Tournament, Friday, June 7, 2019!
REGISTER NOW to swing into our 8th annual golf tournament to support the Shooting Star Scholarship, benefiting the youth of the White Earth Nation. The prizes are well above par and the top players can win top prizes. With three-person teams, 18 holes & prizes worth hundreds, you’re sure to hit your stroke of luck.
In an effort to support higher education within the White Earth Nation, Shooting Star founded the Shooting Star Scholarship to raise money for scholarships to be awarded to White Earth members and descendants seeking post-secondary education. Download an application form here.
A limited number of scholarships will be awarded. To be eligible, each student must meet the following criteria:
2018 tournament golfers had the opportunity to golf with professional athletes, including former Minnesota Vikings cornerback, Autry Beamon, former Vikings runningback, Rickey Young, and KVLY-TV Valley News Live news anchors Mike Morken and Chris Berg. A dinner and awards ceremony to honor the 26 scholarship recipients was held after the tournament at Shooting Star Casino’s Event Center.
Shooting Star Scholarship beneficiaries also received a certificate of recognition at commencement ceremonies in addition to their $1,000 scholarship from the fund.
2018 Overall tournament winners included:
· 1st place: Aristocrat Team A – Hunter Clark, Brady Liebl, Blake Kahlbaugh
· 2nd place: Konami Team A – Dave Jurina, Jeff Bjerk, Jennifer Jurina
· 3rd place: Gitchi Gaming – Greg John, Al Goodwin, John Simon
2018-2019 Scholarship recipients included:
MICHAEL AGNEW Parent/Guardian: Barb & Chuck Agnew; High School attended: Mahnomen
Attending: MN State Community and Technical College; Major: HVAC
JACOB ARENDS Parent/Guardian: Nick & Val Arends; High School attended: Dilworth/Glyndon/Felton
Attending: Concordia; Major: Pre-Law
KENNETH BENNETT Parent/Guardian: Michael & Colleen Bennett; High School attended: Laporte
Attending: Northwest Tech – Bemidji; Major: Plumbing & HVAC
TAYLOR BENSON Parent/Guardian: Jesse & Kristal Benson; High School attended: Waubun
Attending: ND State College of Science; Major: Occupational Therapy Assistant
DION BOWER Parent/Guardian: Tracy Goodwin & Casper Bower; High School attended: Waubun
Attending: Fond Du Lac; Major: Physical Education
CATHERINE BUNKER Parent/Guardian: Michael & Cynthia Bunker; High School attended: Mahnomen
Attending: North Dakota State University; Major: Paleontology
JACQUELINE DURANT Parent/Guardian: Robert & LuAnn Durant; High School attended: Mahnomen
Attending: NDSU/Concordia; Major: Interior Design/Architecture
THERESA DURANT Parent/Guardian: High School attended: Waubun
Attending: Fond Du Lac; Major: Psychology
JESSE FAIN Parent/Guardian: Jesse & Ann Fain; High School attended: Ulen-Hitterdal
Attending: M State – Fergus Falls; Major: Robotics Engineer
KYLEE GAGNON Parent/Guardian: Michael & Krysta Heisler; High School attended: Mahnomen
Attending: Concordia College – Moorhead; Major: Nursing
BAILEY GREENE Parent/Guardian: Tony & Karlene Greene; High School attended: Thief River Falls
Attending: Northland Community & Technical College; Major: Liberal Arts
IKE HILLS Parent/Guardian: Norman & Cindy Hills; High School attended: Waubun
Attending: University of MN – Morris; Major: Biology
DEONDRA JACKSON Parent/Guardian: Jodi Anderson & Dennis Jackson; High School attended: Waubun
Attending: Minnesota State University – Moorhead; Major: Early Childhood Education or Social Work
ANDREW JOHNSON Parent/Guardian: James Johnson & Patti Kappedal; High School attended: Mahnomen
Attending: Undecided; Major: Autobody Collision & Repair Technology
MATAYA KEEZER Parent/Guardian: Cassandra Hoban & Rodney Keezer; High School attended: Waubun
Attending: Lake Superior Duluth; Major: Medical Field/Surgeon Tech
SARAH KEEZER Parent/Guardian: Melissa Keezer; High School attended: Mahnomen
Attending: Undecided; Major: Photography
WAYNE LAVOY-BRUNETTE Parent/Guardian: Joan Lavoy; High School attended: Mahnomen
Attending: M-State Wadena; Major: HVAC
ANNMARIE LENOIR Parent/ Guardian: Debra Kier; High School Attended: Mahnomen
Attending: Concordia College – Moorhead; Major: Nursing
ANTHONY MONTOYA Parent/Guardian:Indosa Montoya & Hector Montoya; High School attended: Mahnomen
Attending: Undecided; Major: Computer Science
DANIEL SNETSINGER Parent/Guardian: Edward & Sarah Snetsinger; High School attended: Mahnomen
Attending: U of M – Crookston, UND, Bemidji State; Major: Natural Resources
KARI STENSENG Parent/Guardian: Jade & Trina Stenseng; High School attended: Bagley
Attending: Bemidji State University; Major: Nursing
GRACE STEVENS Parent/Guardian: Vance & Jennifer Stevens; High School attended: Waubun
Attending: Lake Superior Technical College; Major: Nursing
ASHLEIGH STUVLAND Parent/Guardian: Brand & Alonda Stuvland; High School attended: Moorhead
Attending: North Dakota State University; Major: Biological Sciences
LINDSEY THOMPSON Parent/Guardian: Tiffany Thompson; High School attended: Mahnomen
Attending: Bemidji State University; Major: Psychology
SHAYLYN TIBBETTS Parent/Guardian:Tricia Tibbets & Jeffrey Tibbets; High School attended: Mahnomen
Attending: Minnesota State University – Moorhead; Major: Undecided
BREANNA WARREN Parent/Guardian: Tyron & Michelle Warren; High School attended: Waubun
Attending: University of North Dakota; Major: Criminal Justice