FAQs

Everything you want to know is written in the stars!

Want to know more about Star Rewards? Here are answers to some of the most frequently asked questions. If you need more information, e-mail us and we’ll promptly reply with an answer.

How much does it cost to join Star Rewards?

Membership in Star Rewards is absolutely free, and there is no annual fee to renew. Membership status is determined by the number of Star Rewards points a member earns by playing at Shooting Star Casino. Changes in play may cause a player’s membership level to change from year to year.

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Who can sign up for Star Rewards?

Anyone 18 years of age and older can sign up for membership.

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How do I earn points?

You can accrue points through play at Shooting Star Casino. The more you play, the more points you can earn.

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What games can I play to earn points?

Players accrue Star Rewards points by playing slots, table games, poker and bingo. When playing a table game, it is the Star Rewards member’s responsibility to ensure a supervisor is aware of their play.

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Can I share or give my Star Points away?

No. Star Rewards points may not be given, traded, sold or transferred in any other way to another Star Rewards member.

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Can I give my rewards to others?

Premiums and free gifts cannot be transferred to other Star Rewards members or Shooting Star guests unless the prize clearly states that it is meant to be shared. For example, “free meals for Star Rewards members and their guests” means the meal may be shared, but the Star Rewards player must be among those redeeming the reward.

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How long will my points remain valid?

Star Rewards points expire 15 months after the last valid Star Rewards point is earned.

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How long do my complimentary offers last?

Complimentary rewards, such as a free buffet meal for two, will be valid for 24 hours from issuance.

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Can I redeem my points for cash at any time?

When you play “cash-back” games, you may redeem those Star Rewards points for cash. However, points must be redeemed in $10 increments.

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How and why does my member status change?

Membership status is determined by Star Rewards points earned in a given year. As this total changes, yearly status may be adjusted up or down as needed to match your play.

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What if my Star Rewards card didn’t record my points?

It is the member’s responsibility to use the card properly and record the correct number of points. Any play without proper use of the card will not accrue points.

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What do I do if I lose my Star Rewards card?

Star Reward cards can be replaced at the Star Rewards Center, free of charge, with no loss of points. All benefits are based on play.

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